Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Earlier I had two Telus sales guys knock at my door. I’ve had rude sales people door knock before but these guys take the cake. The one guy kept hounding and actually said I can slam the door on him if I don’t want to continue listening. Telling them...
Hi there,I have a installation scheduled, I would like the control panel mounted, I have a place directly above an outlet - I want to put the power cable in the wall, will the technician be able to facilitate that? Or would I need to do it myself?
My doorbell camera is always randomly stopping recording and I’ll go look and it’s been days since a recording took place. Been happening for over a year. How do I get it to stay on always?
How long does the battery back up last in the home security panel
With smartwear security, when the battery gets low do I have to buy the charm again? Or is it covered by the subscription?
I just finished installing my Telus security system. We were promised ,or at least our Telus rep was told by Telus support that, freeze detection was part of our Control package. Today i was told by Telus security support that they no longer offer a ...
Obviously Telus hasn't implemented this yet, but I thought I would mention that for those of you trying to buy an alarm.com SVR from amazon or similar sites, it won't work.I bought one and just tried connecting it and I get an error message saying th...
So how do I install theSd card to change the screen saver on my panel
We have Telus Home Security through our internet. Telus is our internet provider. Please confirm that Telus “home security experts will monitor the system around the clock” and that we’ll “be notified when the system is compromised” - even if/when ou...
The caller ID said "Monet Studio" and the number is 1-888-811-2323, located in Quebec.The caller knew my name and knew what services I already had with Telus. He also said the call was being recorded about 4 times and asked me how I like my Telus ser...
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