Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Is it possible to create a schedule for the T2000 thermostat in auto mode, with an upper and lower temperature range where it will trigger heat or cool outside of the range as applicable? I've had regular and other smart thermostats where I can set a...
Want to make sure it’s not a scam
Hi, I signed a contract with SmartHome security (indoor camera) on May 1, and I have 30 days promotion which means I am free to use it. I called the TELUS representative to cancel my service on May 18. The next day I followed their instruction and re...
Can anyone verify door to door marketers in Fredericton
What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...
Telus bought ADT and our problems started. Keep getting calls to tell me that Telus bought ADT and what a great phone offers they have. Every time requested them to remove my number as I am not changing my cell provider. Every time they promise and s...
Hi there, i'm new to the forums. I have an Echo Show 8 and I've followed the instructions on downloading the Alexa app and linking the 'Telus Smart Home' skill. It finds all my devices except the skybell doorbell cam. However it immediately says "the...
What hours do they work? Why are they ignoring my no soliciting sign, that's posted on the door he knocked on before ringing the doorbell? It's after 8 and I have a sleeping baby and toddler. I would have a hard time choosing telus to provide me with...
I use the Telus Home Assistant skill in my Alexa app to run routines which include my SHS panel. I have had the accounts connected for over 5 months, and a particular routine going for several months. For the past couple weeks, the accounts keep unli...
Hi there, there's no clear info on the following: in the Internet Security packages that include LifeLock, how many SINs are covered for stuff like identity theft, credit monitoring, etc?
