On my January invoice I was double billed for a partial period on my security account - two charges, one for a full month and one for a partial month for the same doorbell and same date range. I called (February 21st- 2 hours, most on hold) and on the next bill I discovered they reversed the charges, but not the taxes. A late charge was applied on the taxes. I called again (March 22nd-Agent named Saleh(?)). A credit was promised to in recognition of the inconvenience-asked me to pay the outstanding amount but a credit would be on the next bill- so I did. March 26th, still no credit - called again and Saleh promised another (bigger) credit on top of the first, if the first didn't show up on the next bill. He said he could see both credits on my account. Another 2 hours on the phone, most on hold. Next bill still no credit. May 1st called again. Call directed to wrong department by automated system, an hour by the time I spoke to an agent. While he was "investigating" the case the call got dropped, so I submitted a ticket online since I'm tired of wasting time on the phone. May 7th, I called again. 3rd agent cancels first 2 credits and promises a 3rd in a different amount. says he will follow up to make sure the credit gets applied and will call me back within 5 days. He gave me his email so I could reach him. When I tried after 5 days he didn't reply. His name was Adil. May 29th the ticket is marked resolved and no one has called and no credit on the account. So I opened another ticket on May 29th - that one still says "in progress". June 6th I updated it with my payment for the amount that is owing after the promised credit gets applied.
