Billing Inconsistencies Following TV Upgrade

[Terranova]

Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After three separate phone calls and 5 hours of my time wasted. I was told I am on a contract and can not cancel without a huge fee or change my plan to make it cheaper. I upgraded my TV package for my mother in law who is suffering with ALS and after realizing she does not need so many channels and the bill was catastrophic. I spent hours talking Telus. Nothing was resolved and my bill is still through the roof. Plus they said I started my contract 4 weeks after I upgraded .you package. So at this point it seems like a small claims law suit. Since they are not doing anything about it. I have three cellphone, TV, internet and home phone with Telus. This is they way they treat there customers. Im exhausted from fighting with them and paying the ridiculous prices.

[TELUS_Support]

We're truly sorry to hear about your experience. That’s not the level of care or support we aim to provide, especially to long-standing customers with multiple services.

We want to fully review your account, including the contract details, charges, and the timeline of your upgrade. Please send us a private message with your account information so we can escalate this matter.

[Terranova]

Home services:

(Removed account number)

Cellular services

(removed mobile number)

Thank you

Terra

[TELUS_Support]

Hi there, we removed your personal info on the public forum. We will send you a private message. 

[Terranova]

I have not recieved a response after the intial email Telus sent out. The day of this post. So I am not satisfied with the action, so far. 

[TELUS_Support]

We sent you a private message but didn't hear anything back. We'll send another, thanks.

[Terranova]

I have sent telus my account information twice now to verify my account. Please send me an email where it will be seen by someone.

[TELUS_Support]

Hi , check your inbox, we sent you a message.