Handmaid's Tale S1E6 on Crave

[RIch97]

Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."

[Rocky3]

Tonight I was unable to start Disney. Went to settings/apps/Disney/clear cache.

Disney now works, maybe try that with Crave

[RIch97]

Didn't work

[TELUS_Support]

Are you receiving this error message with any On Demand program or just specific ones?

[RIch97]

S6E2 works fine.

Issue was replicated on another STB on another account.

I need to correct the subject line because I meant S6E1.

[TELUS_Support]

We can flag it to our Optik team for investigation, thanks for flagging.

[RIch97]

When can we expect a resolution to this issue? That's the most important info that you can provide.

[TELUS_Support]

Hello again!

Our team is inquiring as to which version of the episode you're having issues with:

1. On Crave (would require a Crave subscription) - TV On Demand --> Movies & Series --> CraveTV On Demand --> Dramas

2. On CTV Drama - TV On Demand --> Entertainment --> CTV Drama --> Series

3. On TVOD ($3.50 to watch) - TV On Demand --> Buy Episodes

[RIch97]

#1

[TELUS_Support]

Thank you. We have forwarded this to our dev team and they are looking into this.

[MrPants]

I’m having the same issue with S6 Ep1 of Handmaid’s Tale (I’m a TELUS Crave subscriber). Other episodes work. Not this one. Please advise.

[MrPants]

I have performed a full system restart. No luck. Unplugged the machine for 10 minutes. Still no luck. Same error message: “Unable to play video. Please try again later.”

[JulieSimpson]

I am having the same issue trying to access The Last of Us, Season, Episode 1 via On Demand. I have reset my stbs and my pvr and still getting the same error

[JulieSimpson]

I am having the same issue trying to access The Last of Us, Season, Episode 1 via On Demand. I have reset my stbs and my pvr and still getting the same error.