Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Has anyone experienced missing channels when viewing via their iPad or PC, with the app ?In the "view " screen, I am missing channels 900 to 2000....the sports channels. Is this a Bell media vs TELUS thing ? Day 8 ; Three attempts to contact TELUS ha...
My mother is using a Hearing Aid streamer to Bluetooth the audio to her hearing aids. Worked fine until about 3 weeks ago, now she is unable to maintain a connection when using the Netflix/Prime apps within Optik TV. Regular live tv, on demand and re...
Trying to make an account. Went to Settings > Optik TV account > enter email then it says failed creating account. anyone run into this issue? Just upgraded to the new action tech and Wireless STBs. Attempting this from the STB should it be done from...
Hoping someone can help me out.My parents have Optik TV through Telus that they don’t plan on cancelling anytime soon. I’m hoping to stream it through the optik TV app to use it at my place.I can load the app on my iPhone and stream through browser o...
Signed into Telus Optik on my Chromebook browser via the new URL, clicked on a program and received this message: Browser Version is not Supported Error 4-44-5001. Everything worked fine before the upgrade! My Chromebook is only two years old and Ver...
I have three boxes. One of the boxes that is on wifi overheats frequently - usually with either 4K content or when using Netflix on channel 422. The box is in a wide open space with lots of circulation. Another box is directly connected to the router...
This is the biggest drawback of the Optik offering IMO (also, lack of microphone in remote to dictate searches).
Why does the yellow and green lights on either side of cable from modem flash (very brightly) 24/7, whether the box is on or not. The link light is always on as well. Everything works, but since the box is in a room where people sleep it is very dist...
Hi there, I have been trying to configure my remote to power on and off both the TV and Optik TV Box at the same time. I am using a Sony Bravia X900H TV and have configured the remote using code 1466.Afterwards I also tried setting the remote to use ...
Why can't Telus offer more channel/Networks?Like MEtv......
