Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Signed up with Telus in July 2024. For awhile, I could tape CTV morning news as a series as usual (from our previous provider). Then, around August, I was not allowed to tape it as a series, only individual which meant, poor me, scrolling ahead to ea...
Hello, I am subscribed to Crave/HBO among other things but for months now I have no longer been able to login via my TV provider on their website. When I try to I get an error message "An error occurred connecting with your provider, please try again...
I just got the new Telus box but when i had the old telus box when I clicked the “prev” button - I could view my 4 previous channels and it would show a live feed. Now it just shows the channel logo but no live feed.is there a way to change that in s...
Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a y...
Hi, I hope people can help me here.My life has been a nightmare since I moved out of the house and transferred my Telus service to a different address. During the entire time, I could not watch my subscribed channels, as I would say I needed to subsc...
Hi, my Telus remote model 2774 will not pair with my new Sony Bravia TV. The remotes work with other TV’s in the house. Batteries are good. I have tried following the Telus guide for programming the Optik remote to the Bravia TV but it will not work....
So on my last Service Agreement I see something called " Showcase Mini Offer " included as part of my TV services. Now the cost of my TV services has not changed at all but I would like to know just what this " Showcase Mini Offer " is. I called Telu...
I can log in to Telustvplus.com and see the normal guide and list of shows but when I select anything it pops up a blank screen. It eventually gives a "Playback" error. I've tried logging off and on, clearing cash and data, and tried rebooting. Nothi...
Anyone know what the button at the front of the tuner is for? And how to use it. Also there is a factory reset at the back. What does it do and how would you use it? Then there is a button on the side, I think it is for pairing, but for what?
unable to access any live channels on Telus TV+. This is a recent issue that has started and I get the error message “your rental has expired or this program is not included in your subscription….. “ I am logged in as normal and can see all of my re...
