Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
How come my daily news, global 104, drops recording some days? It is set to recurring but yet there will be three days that it isn't showing it is going to record and then it will start again. I have deleted the recurring recording and set it up agai...
I’d paused my Optik TV Digital Box yesterday, but when I came home, the box was on (white light). After unpausing the box, my remote wouldn’t connect to it to turn it off. Pressing the button on the front had no effect, nor did unplugging & plugging ...
so many problems with my recordings recently.they freeze part way through and reset to the beginning. Then I cannot skip past that point and have to watch many scenes twice.sometimes the recording cuts off completely.there ie still plenty of storage ...
I've got PIK 5 on my plan, I tried to change the channel selections within PIK 5 via the account settings, however that failed (I've never been able to do it myself). Then when I call support, I chose the call back option. After about 15 minutes I go...
When I search for a variety of movies through the Crave app on my phone, I have no issues with access. But when I try to watch those same movies on Crave through my Optik box, it tells me I need the Stars subscription.Any thoughts on how to get them ...
HI,I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that would not rewind or fast forward.i have unplugged the ...
I have two digital tv boxes. Each box provides different channel selections. One is missing all the local channels. I’ve tried calling Telus. They said they’d get back to me in 24-48hrs. It’s far past that time and I have no solution. Has anyone expe...
I keep receiving a message on my PVR stating that the "Recording not available. Make sure this digital box and the PVR are connected to the network." We've rebooted both the rotor and wireless box. Internet & TV are working. Called Telus was on hold ...
I have a schedule set to record the morning news. Several times now it has stopped working. When I look at the scheduled episodes, the next episode to be recorded is approximately 10 to 14 days in the future. The only way I can get the recordings wor...
My Telus won't let me link my tv/internet account as the page comes up saying 'This account is cancelled'. I need access to add to my shipping address before my tv box ships and Telus said they can't update my address for me. I was also told that I c...
