Hell yeah dude. Their support really seems like a lottery, unfortunately. It makes sense that not all staff will be trained on everything. But at the very least I wish Telus ensured everyone can at least be able to figure out how to transfer you to s...
I finally got this this resolved by Ayush, the Telus tech support legend. He understood private addressing, he understood port forwarding, and he understood it wasn't a dynamic vs static IP issue. I clarified it wasn't a NAT setting my router. That m...
I finally got through to business support, I explained my situation and she wanted to send me back to residential support. I explained to her I did not want to be transferred -- that I'm inquiring about business services because I have a problem with...
My guess is that none of the agents at Telus have the capacity to solve this. None of their residential support or sales can do anything. It might be that their business services are set up differently and a business plan is the only way to avoid get...
I'm having the same issue since yesterday. I spent 130 minutes on the phone with Telus support, I spoke with three folks from "loyalty" who shuffled me between three different tech support representatives. Nobody knew understood IP addressing or knew...
