TELUS Neighbourhood

a straight forward sign up for a 12 month pre-paid plan turned into an absolute nightmare after the data got removed after one month.  there's no way to connect to a human on the phone as their phone tree is broken, and their online support is useles...

I ported my senior parents over to Telus for their one-year prepaid plan with the data bonus but after the first month, it's completely disappeared from the account and they have no data.I have tried numerous times to connect with Telus via telephone...