cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data Promo Disappeared from Pre-Paid Account

Charlie1234
Neighbour

I ported my senior parents over to Telus for their one-year prepaid plan with the data bonus but after the first month, it's completely disappeared from the account and they have no data.

I have tried numerous times to connect with Telus via telephone but their phone tree constantly disconnects me even when selecting the appropriate request (e.g. "Press 1 for English", I press 1, "That's an invalid number, try again later. Goodbye.")

If anyone has help, please help. 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hey Charles! We've replied back to your private message about your parents' plan and data bonus. Let's get this sorted out for them right away!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.