Turning off roaming on your device does not stop it from roaming and does not stop you from being billed for EasyRoam. Many apps can override your devices settings to connect to data services when you have them disabled. WhatsApp is a good example ...
Definitely agree that fits one of the many common scams. What really stood out to me, is that Telus again reached out to them about sending the wrong device. That wouldn't come from a normal CSR and certainly not that fast. In most cases, the cust...
VoLTE and VoNR uses your data. If you turn off your data, you lose the ability to make and receive calls on networks that do not have compatible 3G or 2G networks to fall back in.
I'm not defending Telus but you don't seem to understand what you are paying for. If you don't use a service doesn't mean you don't get billed for it. Once that service is provisioned, whether you use it or not, the service has been provided.
