TELUS Neighbourhood

Just got a new cable box to replace a broken VIP5662. I keep getting Client inlization error on screen. Trying calling tech support but had to drop call. Any help would be appreciated. 

Any one have a link to internet 75 pricing?My current plan is internet 25 but its horse and buggy with 4 people under the same roof. About 2 months ago I checked and it said to upgrade it would only be an extra 5$A month. I've checked everywhere but ...