Further, this escalation manager says there is no way to remove the fraudulent agreement from my account. She can only add a private message on the back end instructing Telus staff to ignore the fraudulent one. A band aid solution at best!
To make matters worse, now Telus has started to post fraudulent agreements on my account. We had a most recent agreement posted based on solving the latest fiasco, which involved yet another credit. Now Telus has taken to posting a new agreemen...
We went through the process of Telus taking over our ADT system in 2023. It was a fiasco that would take pages to describe. Suffice to say that when the dust cleared, Telus credited us most of the cost of the new hardware, the installation, and the...
Yes, my August bill went up by $3 compared with July. I am in a 3 year locked in contract. Eventually a Telus Agent refunded the $3 and also gave a $100 credit against my account at my request, as they had broken the contract. You much check each...
