TELUS Neighbourhood

Spice

This is getting very frustrating! We've been having an ongoing issue with our Telus Optic 4K box. The are recordings are not being recorded, or if they are recorded, they skip and stall during playback. Every time I've looked online for an answer It ...

Spice

About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

Spice

Is there a way to have the channels we receive all grouped together on the TV guide so that we don't have to scroll through hundreds of channels?

Spice

Please let me know if you do get it removed.

Spice

I sure hope we will all be getting a credit of some sort for the amount of time this has been down. We haven't been able to access it since we added it to our package. Seriously considering removing it completely.

Spice

Thanks, that seems to work!

Spice

Thank you for looking into this for me.

Spice

Thank you.

TELUS Neighbourhood

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Recordings skip and stall during playback

Hayu Down for Maintenance

Grouping Channels

Re: Hayu Down for Maintenance

Re: Hayu Down for Maintenance

Re: Hayu Down for Maintenance

Re: Hayu Down for Maintenance

Re: Hayu Down for Maintenance