TELUS Neighbourhood

jC2025 · 3 weeks ago

Just upgraded my internet from 1 Gig to 3 Gig

Still only getting 1 Gig max

Hours on the phone and a service call

Still only getting 1 Gig max and being charged with 3 Gig

Also, just lost my ability to manage my Optik TV on the Telus website

Hours on the phone, nothing

Been with Telus for 30 years

Anyone else with similar experience

TELUS_Support · 3 weeks ago

Hi @jC2025 - there's a lot of variables on this situation we would like to explore in order to assist.

We'll send you a private message to ask questions about your setup but also to check provisioning and do a bit of technical support

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

jC2025 · 3 weeks ago

I'm using a Cable Matters USB C to 2.5 Gigabit Ethernet Adapter, USB to 2.5 Gigabit Ethernet Adapter through Cat 8, cable directly from your 10G port into my PC

Kalhas · 3 weeks ago

I think before anything inspect your topology.

since the 10gbit port is occupied by your PC , what is the speed of the port your ONT is connected to the telus hub - white square box.

If you don't mind, give us a bit more info on the set up

jC2025 · 3 weeks ago

Good morning

970 Mbps

Kalhas · 3 weeks ago

from what I am gathering here, you are using 1gbit ports and hence limited to that ports speed throughput. the network is as fast as the slowest port.

jC2025 · 3 weeks ago

Had a service call scheduled for 8 am this morning

Texted me at 7:30 am, telling me they would be between 8 am and 9 am

It's 12.21 pm and no one has shown up

I just contacted their service and they said I cancelled the appointment

Total BS and I took the morning off to be here

I think they now owe me $200.00

TELUS_Support · 3 weeks ago

I hear you and that's why I was confused why it was showing as cancelled. I can try re-booking another appointment if you can tell me a date/time that works for you again. I am sorry that this happened

If our reply resolved your issue, please click on Accept as Solution to help others in the community.