Call Control accepted list will not display web page or app

[withheld]

In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously).  The blocked list displays okay, as well as the call log.  I tried the usual fixes (I worked in IT and know many).  I did online chat, but the "agent" could not help.  After numerous tries, I finally tricked it into connecting me to a real person, who also asked me to try some of the fixes that I already had tried, and looked at some things but ultimately couldn't help and told me to call a number for "technical support" which resulted in a bot that just kept telling me to go to the online chat or offered to send me a text message (I was on a landline).  After asking for a real person about 40 times in multiple ways, it connected me to a queue that was >1 1/2 hours long and I think that Call Control blocked the callback.  Apparently you can't actually talk on the phone to anyone at Telus (a phone company?).  Has anyone else had trouble seeing the accepted list for Call Control (maybe it's a general problem) or is it just me?

[FuzzyLogic]

I made changes recently through the website but after checking there no longer seems to be a way to remove numbers from the list😢

[FuzzyLogic]

My mistake. I was looking in the wrong place. I can still manage the lists with the app or the web page. You need to go the list and select the number and then there is an option to remove.

[ho316]

I found a thread here that was from OCTOBER!!! and they STILL haven't fixed this Fing problem... 

[ho316]

my bad... it's from September... which makes me lose hope even more. 4 months...

[BigBen121]

That makes me think they do not care about this anymore

[ho316]

Only way is to call *99 and enable it. 

then do a torturous process of getting every caller you want accepted to call you once. Then you *99 and add them. And repeat over and over till you add them all. 

ridiculous. 

[abbybrick]

Support ticket 7699549…what’s the status of my support ticket from mid-October? Or should I even ask at this point. Support is a joke.

[TELUS_Support]

Our team can't view the individual tickets but we'll do some digging to see if the needle has moved on this. Thanks for your patience with us 🙂

[Sparky480v]

Still not working on Edge or IOS app.  But for some reason on a Windows 10 computer using Chrome it does work (could finally see preferences) but not on a Windows 11 computer with Chrome.

[finder89]

Great, it did work. Thanks

[withheld]

Does not work using Chrome on Windows 10 for me.  No preferences or manual add to allowed/blocked.  Can at least see the accepted list (unlike 4 months ago when this started).

[finder89]

Please pass this to the web developers.

This works only in Chrome with Windows 10 - nothing else.

For the Web based access this is most likely because you use deprecated Java Script methods which cause uncaught exceptions (Uncaught ReferenceError: targeting is not defined) for the click action in the "+ Add a number"method" (seen using Developer Mode in Chrome under both Win 10 and Win 11).

For the App - the devs should be able to figure this out based on what they fix in Web.

[mckel]

Can anyone access preferences or add a number in their Call Control interface?  When I click "+ Add a number" the panel goes blank.  The preferences panel has no content.  I've tested in Firefox, Chrome, and Edge on two different computers.  And I get the same results on the app.  

How does this get communicated to the Telus web development team?  Chat never works.  Twitter/X response is pathetic.  Calling in gets agents who are clueless.

[Nighthawk]

Using the iOS version of the MyTelus app, yes, I can add a number to the call control list manually.

I tried with Chrome on Windows and was able to access MyTelus and call control. Was able to add a number and remove a number successfully. The Preferences tab gives me a message about sending callers to voicemail but that I'd have to call Telus to add that feature. Other than that, there are no other options under preferences.

[mckel]

Hi - I was able to finally connect with an agent and he seemed able to reproduce the issue and was trying to reach the appropriate people - but couldn't get through.  Based upon your comments I used a VPN to get an east coast address (Montreal in this case - I'm in BC) and call control worked correctly (after clearing my cache).  So I think this is an issue based upon the servers or content delivery network serving web pages.  It might be affecting BC or west coast users.

[wuangel99]

This solution of changing VPN works for me too. I'm also in BC so I think you are right regarding it's affecting BC or west coast users only.

[mckel]

Working again as of today.

[Sparky480v]

Still not working on browser or ios app. Can’t add numbers to lists manually, can’t access preferences to allow failed call attempts to leave voice mail. Hasn't work since September.  Tried different browsers, computers, no difference.

[Sparky480v]

On Windows 10 with Chrome:

[lacaliffa101]

I've been experiencing the same issue on the website for at least a couple of months now. I've tried multiple browsers and even reset all settings, but nothing has worked.

The "+Add a number" option appears in the Accepted list section, but as soon as I click on it, everything below goes blank, and the option to add a caller disappears entirely.

It's incredibly frustrating that this problem has persisted for so long without a resolution.

[finder89]

Adding number to the accepted list doesn't work in Edge/Chrome/Firefox as of now. The option is there but has Java Script void(0) error when click on it and nothing else shows.

Telus web developers should be able to see the defect and fix this in no time.

[SL2]

I was on the phone for 1.5 hours on Sunday Dec 15/24 trying to get help with adding numbers to the accepted list.  The function wasn’t working/enabled and while the agent tried to help, he ultimately had to escalate to 3rd level tech support.  I was given a ticket # and told I’d get a reply (email, text and/or phone call) within 24 to 48 hours.  Weeks later, I’m still waiting….

[SL2]

On Dec 15/24, I spent 90+ minutes trying to get help with adding numbers to the accepted list.  The function wasn’t working/enabled.  While the agent had me try various fixes and did some back office tweaks, nothing worked.  The agent told me that he’d never seen my issue before and he would escalate to Level 3 tech support.  I was given a reference number and told I would hear back (email, text and/or phone call) within 24 to 48 hours.  Weeks later, I’m still waiting for a resolution….

[TELUS_Support]

Hey @SL2 - sometimes a callback is attempted but they might have been unsuccessful in reaching you. We'll send you a private message to check on the status

[Tango435]

I never heard from anyone when the agent logged a ticket months ago. No message left. I guess no one cares to fix considering the no contact, numerous complaints from various people and the length of time this has been a known issues. Begs to wonder why the agent who logged your ticket was not aware of it.