Discontinue Home Phone Services

[plzletmego]

I have called in 4 times now to discontinue our home phone line. Each time they say so sorry we will do it right now  ..and then when I call back in a month they say sorry it wasn't done right we will do it now. Repeating cycle!

They did remove the charges kind of ..I'm still getting a 1 cent per month bill and the account is still active.

What can I do to get them to fix this properly I'm sick talking to these people.

[TELUS_Support]

Definitely not the experience we want... we'll send you a private message to discuss further.

[plzletmego]

Thanks sorry for the late reply

[TELUS_Support]

No worries! We've replied back to your PM 🙂 

[Rocky3]

@plzletmego 

Is your home phone a stand alone account or is it part of a package plan?

Mine is part of a package and I also want to cancel, so just looking for insight.

[plzletmego]

Stand alone. They REALLY don't want to close accounts ..for some reason

[CancelKing]

Probably because many accounts are being closed because of poor customer service. 

[Rocky3]

Stand alone is better.

Keep at it.

[plzletmego · Accepted solution]

Finally got the right help and my issue is now sorted. Shame that chat/call-ins couldn't seem to help but this online forum did the job so thanks!

[TELUS_Support]

Hi! Thanks so much for the update, we’re really glad to hear your issue is now resolved. While we're sorry our other support channels didn’t get you there sooner, we truly appreciate you sticking with us and taking the time to share your experience here.