Do I need emailed waybill for equipment return?

[Siesta]

I had my Internet cancelled today and the return equipment instructions gave me a return ID # and said to give that to Canada Post and they will print a waybill.

Is this the best way to return the equipment? I've heard a waybill will be emailed but I haven't received one. I tried to download one online by providing my account # but it didn't work. 

[TELUS_Support]

Hi there, thanks for reaching out. Yes, returning your equipment using the Return ID at Canada Post is the correct method. When you provide the Return ID at the counter, they’ll generate a prepaid shipping label (waybill) for you on the spot. There’s no need to print or download anything yourself.