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- Re: HGTV & Discovery Channels - Why can't I re
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4 weeks ago
Up until today I have been able to PVR on both these channels (before and after they disappeared and then showed back up again earlier this year).
Wondering why this is happening. With shift work I PVR a lot and definitely missing this today.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
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4 weeks ago
Hi @ONTLLs1 @Dover13 @Samurai44 @Pamjoan74
The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.
If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.
On a side note, you can find the make and model of your Optik TV equipment on the underside.
37 REPLIES 37
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4 weeks ago
I just tried recording on both channels and it worked. You will probably have to contact Telus.
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4 weeks ago
Are you getting a specific error message when attempting to record these channels?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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4 weeks ago
In green it says
Recording is not allowed on this channel 308 HGTDC
and
Recording is not allowed on this channel 708 TDC
These are the two channels I have noticed it on today. We are able to record yesterday.
Thanks
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4 weeks ago
same here. Also food network.
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4 weeks ago
Got the same thing, currently watching the channel, but if i try to record, it says "Recording Not Allowed"
I need this channel.. FIX please!!
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4 weeks ago
Hi @Dover13 @ONTLLs1 @Pamjoan74
What equipment are you trying to record on? I just tried on iOS, Web, Fire TV and my TELUS TV Digital Box (model TELUSTV-24S) and was able to record on all of them.
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4 weeks ago
Interesting, Where do I find my model for my digital box!
I currently can't reset it, cuz I am watching (on pause Food Network) so don't have to watch commercials, (the reason, we record)
I will try it ! But I am looking into Rogers Infinity,
Been with Telus for years, but if they keep screwing up with these channels, I am gone!
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4 weeks ago
TELUS Optik digital box.
recorded fine yesterday.
other channels fine.
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4 weeks ago
I am using my Optik box. It says recording not available on food network. In green.
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4 weeks ago
I’m in Sechelt and get the same message on 708 discovery
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4 weeks ago
I get “This program cannot be recorded” on HgTv, Food Network, and Investigative Discovery channels
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4 weeks ago
Hello, we'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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4 weeks ago
Hello Everyone, I just spent and hour on the phone with a Telus rep (nice guy) and we found out...
https://www.telus.com/my-telus/tv/optik/channel-selection
There is a Design and Dine Theme pack now! Never seen this before!
check your theme packs and you can get your Channels back!
Very Nice of Telus to tell us this!!
Take care all! 😁
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4 weeks ago
Hi @ONTLLs1 @Dover13 @Samurai44 @Pamjoan74
The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.
If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.
On a side note, you can find the make and model of your Optik TV equipment on the underside.
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3 weeks ago
Yesterday I had Food Network and today I dont. Where did this channel go and why ?
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3 weeks ago
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2 weeks ago
To the best of my recollection i never had a pkg called design and drive but i still have hgtv, food and magnolia, I will recheck my packages HOWEVER there is NO on demand content for these ? why? if we get the channel why not get access to on demand?
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2 weeks ago
Hi @SherryLB you should still have access to On Demand content. If you are unable to or running into issues, please send us a private message
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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2 weeks ago
Hello,
I have checked my packages on my May 14th bill and there is no change in their description so shall I assume that the reason I still have HGTV, Bravo and Food Network is because I had them before and you have grandfathered them into my old/existing package with no change to the package names? Secondly, I have checked my OD system again and I can't find any of those networks. If I search for say Rock the Block, it shows up under 'live tv' but under search it does not show under OD either. So it's not as if those networks are under a different OD category, they just aren't there.
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2 weeks ago
I've checked internally and Rock the Block does appear under our On Demand section. We'll send you a private message to assist
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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4 weeks ago
can’t find answers on Telus site but wondering if anyone else is unable to view channel 332? It’s been down since yesterday but not seeing any reported outages?
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4 weeks ago
Bravo was on a free preview for a while that just ended. Please see the reply by @KHR above, thanks.
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4 weeks ago
Does anyone know why we are unable to record any programs on channel 332 as of today?
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4 weeks ago
What equipment are you trying to record on? I just tried on iOS, Web, Fire TV and my TELUS TV Digital Box (model TELUSTV-24S) and was able to record on all of them.
