Hi there, we’re really sorry to hear about the trouble you’ve been having with moving your TELUS internet service, and we completely understand how frustrating this has been. We’d like to look into this right away to see what’s causing the delay. If a fibre drop is required and hasn’t been completed, we can check the status and escalate if needed. If service truly can’t be installed at the new address, we’ll also review your account options. We’ll send you a private message so we can securely access your account.
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