Internet cuts out

[Styler]

We are new to Telus, and have found out internet shuts down multiple times a day. 

any thoughts on how to fix this?

[FuzzyLogic]

Can you elaborate? Is it wifi or does your router lost it's internet. Any additional would be helpful.

[Styler]

Router cuts out.
Affects both wireless and hard wired things.
Turns out… we were given the wrong modem. A new one will be installed on Friday. Hopefully that will fix the issue.
Thanks!
Sent from my iPhone

[TELUS_Support]

Great, thank you for letting us know. Please don't hesitate to reach out to us here if you encounter any further issues. Appreciate your patience!