Optik TV Added After Suspicious Call; Legit?

[Kupa]

I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. I wasn't sure if they were scammers, but they provided detailed information about my internet plan and account balance. Then they asked for my SIN number, and without much thought, I gave it to them. Later, I received another call from 844-962-1419, which was also from the previous representative. She mentioned that she hadn't asked for my date of birth yet. After telling her, I realized immediately after the call that I might have been scammed. I promptly informed my bank, TransUnion, and the Canada Anti-Fraud Centre. In less than an hour, I received an email from Telus with the following email addresses: telusservice@i.telus.com and noreplyteluschannels@telus.com. I also received a text message from 777222 saying that I had successfully selected an Optik TV plan. This text message left me very confused because the same number was used when Telus installed my internet previously. I checked my Telus app and indeed, I had activated this Optik TV plan. So now I'm very confused whether this is a scam or a legitimate promotion from Telus. Do they usually ask customers for their SIN numbers?

Thank you.

[A-B]

Texts from the 777222 number are legitimate. as for the modem upgrade, it's either to improve/update the service to make sure everything is working as well as possible, or if the customer is in an area where copper service is being turned down (thus the new equipment for the new fibre service). Customers in an area where the latter is occurring however are notified well in advance.

[JohAtPlay]

Apparently this number is legit even though it's listed elsewhere as being suspicious. I connected with Telus via chat today and they confirmed that the person I was talking to yesterday did in fact work with Telus. And they have an order in process, though some mistakes in the offer were made and still need to be worked out to my family's satisfaction.

[Davidos14]

Hi!

On my parts i have called back telus on their real number with the robot asking what you want to do and etc. The guy on the phone checked the number i gave him and told me it was legit. It's telus campaign department calling for the house wi-fi.

I'm in Québec.

[sixo-four]

It is NOT a scam. Personally, I hate Telus, but this number called me and they made me an offer I couldn't refuse. Before the call was over, they provided me my new account #, I logged into my old Telus account on the web portal and this new account was there. It was 100% legit.