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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127268 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58091 Views
  • 43 replies
  • 7 kudos

Resolved! Is this a scam?

So i recently got a call from "Telus" telling me that they had a great deal for around $80 a month where it would include home internet and phone bill and netflix. The number is 888-537-8118. They knew my name and knew that i recetly switched from Ko...

Akbik by Neighbour
  • 14235 Views
  • 1 replies
  • 0 kudos

Recently joined Telus fiber plan, but was charged additionally.

Hi I recently joined Telus fiber optik plan (1000 GB), upon checking my first bill, I was charged additional $18 for home security plan, which I did not agreed to enrolled with. Please contact me immediately to cancel this part of the plan which I ha...

by Not applicable
  • 1413 Views
  • 1 replies
  • 0 kudos

Internet

Hi to all!I am a newcomer and started using Telus 6 months ago, the tariff is 75 Internet. Everything was fine, but when I moved to a new apartment, Telus changed my contract to Internet 15 with a limit of 200 GB per month without my consent. They sa...

Alex_K by Neighbour
  • 1903 Views
  • 1 replies
  • 0 kudos

Help with modem b20T

HI Is ther a manual for this modem B20T? Is there an advanced menue with this modem I want to assign some static IP addresses to some devices. CheersJoe

Joe59 by Neighbour
  • 3887 Views
  • 2 replies
  • 0 kudos

Projector not working with optik box

I get an "out of display range" warning from my older 720p projector. I have changed the aspect ratio to 720p on the box but I still get the warning. I suspect its due to hdmi 2.2 output from the box. Is there anyway of changing it to hdmi 1.4? Or is...

TR7 by Helpful Neighbour
  • 2324 Views
  • 1 replies
  • 0 kudos

smarthub login not working

I have a telus Internet via Rural Smart Hub(uses sim card)-SmartHub Business. The instructions that came with is say to use this app to help with issues. It even has a qr code to download this app. I can not login to the app all. Just the web interfa...

Toddz by Neighbour
  • 2414 Views
  • 1 replies
  • 0 kudos

Managing home wifi phone for mentally disabled customer

I am the mother of a mentally disabled son for whom I have purchased a Telus wifi home phone. He is often victimized by "friends". In this case, people who come into his apartment where he lives alone to use his home phone. To minimize his exposure t...

mstacey by Neighbour
  • 2992 Views
  • 2 replies
  • 0 kudos

Enable YouTube

If I know I couldn’t add a PIN or disable YouTube app on Telus, I will never use Telus. We were using Shaw before, Shaw allow us to add all the PIN for such as YouTube app or Netflix. Every time my child wants to watch YouTube or Netflix on TV, he ha...

4ever by Neighbour
  • 4798 Views
  • 4 replies
  • 2 kudos
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