Switching to Prime Video randomly

[valeriemufford]

I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly.  We have been watching recorded shows, with no one touching the remote, and Prime Video just starts.  I don't have the app for it, we generally watch it on channel 424 when we want to use it.  Every morning for the last 3 days it is on the opening screen for Prime when I turn the box on.  I put it on 104 every night when I go to bed because I like to watch the news in the morning, but it has been on Prime for the last 3 days.  I have only noticed it while watching recorded stuff or first thing in the morning, but it's just annoying.  Wondering if it's happened to anyone else.

[spooner]

Mine has been doing this for the last week, regardless of what box is on and sometimes multiple times in the same hour. Very annoying…

[Mettinger]

This has been happening for about a month for me as well… similar to others, not on Amazon or Prime on my mobile when it happens. It just switches midshow asking who is watching. Seems to be happening the most on my main tv box where the wifi is too but it also does happen less frequently on my 2nd box downstairs. Unplugging the power, waiting a minute and rebooting does not fix it. Definitely a wider problem than anticipated.

[JeffM1]

When this happens I log into Netflix on channel 422 and then log out again. I think the box can only process one app at a time and this causes it to “release” Amazon Prime. Try and see if it works for you.




Sent from my iPhone

[valeriemufford]

I've found that just hitting the guide button makes it go back to regular tv, or whatever I was watching when the switch happens.  Still annoying though.

[ScottErb]

Just got home watching the hockey game 5 times a sorry 6 times now it comes on for no reason

[dru]

Hi all, we're trying to find the root cause. Can anyone experiencing this issue leave a comment about the viewing platform you're on?

Are you on the cloud-based TV+ platform?

Or are you on the previous set-top box based platform?

Thanks!

[Justinnnnnnnnnn]

Set-top box for me.

[JeffM1]

4K PVR/STB VIP5662W

[Justinnnnnnnnnn]

Set-top box for me.....

[TheresaK]

I am just viewing regular telus TV box - live or PVR program when it happens. Prime has been logged out of all platforms when it happens.

[TheresaK]

Also... ALWAYS getting the pop up at the bottom of the screen when watching PVRd programs that says "Press OK button on your remote to browse recordings" when this message is there, I cannot pause, fast forward etc. Sometimes it is therefor a split second, other times for about a minute.

[valeriemufford]

I only use the set top PVR.  We don't use our other tvs enough to say if it is happening on the wireless boxes as well.

[TM4]

I have been so annoyed by this that I just requested a new wireless set top box from Telus. It arrived. I installed it. Within a day the new box (VIP5602W) is doing the same thing! Absolutely frustrating

[TM4]

Hi all. I’ve been so annoyed by this that I requested a new wireless set-top box from Telus. They actually recommended it and sent one. Went through the whole setup process with the new box (VIP5602W) and within a day it was doing the same ‘jump’ to Prime app. Please figure this out! Absolutely driving us crazy!

[Coladash]

Optik pvr

[Linlor]

I have been reading about this as our upstairs tv does this often to us. The tv is connected to our pvr and pvr model is vip5662W.

Haven’t noticed it on other tvs just the one connected to the pvr. We do watch Amazon Prime on our downstairs tv and wireless optic box. Neither of us have prime on our phones. Cycled the main box and all optic boxes trying to see if that has worked but no joy.

[ScottErb]

Same story as us We tried the techs tried online sent us a new one said that would be the remedy nope. Same issues I think it’s a Telus issues with the app on the software

[TheresaK]

Numerous times today. Anyone else getting the previously mentioned pop up message when watching PVRd programming too? It's super annoying.

[RP1]

STB for me, very frustrating issue

[Kelownamission7]

The issue seems to resolve itself on its own.
Sent from my iPhone

[Optik-Kate]

Hi all, we've escalated this case and we're actively working with Amazon to resolve this issue. Thank you for everyone's patience while we work on addressing the issue. 

[Jeff1024]

We are having the same issue as everyone above. Set top box, both the pvr and the regular box. It was happening constantly over Christmas to the point my husband wanted to cancel everything Telus. We called a tech. He did all the rebooting stuff (even though we had tried that ourselves multiple times). The. He said he was going to escalate it and someone was to call me back the next day by 5. Still waiting for that call about 3 weeks later. Then last week it seemed to be a little better with it not happening as much but now today it just happened 4 times k. Less than 10 mins. This is so frustrating and I’m super tired of no one being able to fix this!

[RP1]

Any updates to help me resolve this ongoing problem ?

[Kelownamission7]

same thing has happened to us in Kelowna.  very random and prime comes on without any switching.  Annoying 

[Optik-Kate]

Hi All, we're still working through this issue with Amazon. In the meantime, when Prime Video pops up, please close the app on the box, open another app such as Netflix or YouTube, and then close that. If you have the Prime Video app running on your phone, force close the Prime Video on your phone as well. This should reduce the amount of times the Prime Video app randomly opens!