TV apps (Netflix, Disney +) no longer work

[Lindsayaerin]

We switched to Telus internet today. All has been good until tonight we tried to watch Netflix or Disney on the tv but it says no internet connection 

We already tested the internet, checks connections and we know the internet works and is connected because we can watch YouTube it’s just like streaming apps won’t recognize the connection? The wifi name and password were kept the same and we’ve reconnected tv to the wifi so why do these no longer work on tv (they are working on our phones so I know it isn’t an account issue). 

[TELUS_Support]

Hey! Let's get this sorted out in a PM - we'll message you right now to help! 👍

[Mikemignardi]

In having the same issue. What is the fix?

[TELUS_Support]

Hey Mike, we'll send you a PM so that we can take a look.

[Mikemignardi]

Morning.

All good now.

I reset the hub and the modem a couple of times and the issue corrected itself.

Thanks.

- Mike

[TELUS_Support]

Great news, and good morning! Glad to hear it's working now Mike!