Unable to cancel internet service, keep receiving payment notice

[604378552-4]

Hi,

I cancelled my internet service last Nov,2024 via phone. However I keep receiving billings till now, also my internet usage is 0%, I no longer lived there and no need internet access. How can i resolve this issue, its charging me everything. Thank you.

[TELUS_Support]

Hi there, thank you for reaching out. We're sorry to hear about the ongoing billing issue. We'll be sending you a private message shortly to look into this further and help get it resolved.

[604378552-4]

Hello, can you reply to my message that was sent yesterday? Thank you. All I want is simply cancel my account and bill.