Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi. I was offered to get a purefiber connection on August 2023. Agreed and the fiber connection was installed on the box outside my place by the fiber team. Day, months has passed and more than 15 technician tried to attempt to connect it inside my h...
Hi, I recently switch over to the new TELUS TV+ using the TelusTV-21T android boxes. Almost every time I turn on the TV and box, I get a TELUS TV+ screen that just continue to spin. If I unplug the box and do a re-boot, it works fine for most of the ...
Just logged into FB on Safari, then get a notice from FB in my email wondering why I am logging in from Port Renfrew, when I am sitting in Chilliwack.
So I was mailed an offer pamphlet for 3gb fiber (PureFibre X 3.0)It's addressed to me by name, at my address.When I go to the link telus.com/purefibrex is tells me that it's not available at my address.I've been requesting service through their web t...
We never had issues before. We were told we need new equipment so we went with it. Got it all hooked up and nothing but issues. Telus on demand has a licensing issue and won’t play anything. And the box keeps freezing. We’ve restarted the main wired ...
I have the Optik TV TelusTV-21T android box with HDMI connected directly to an LG OLED 65" TV (CX). I have exhausted adjusting all sound settings on the TV and on the Telus Optik TV box and still need to reboot the Optik TV box daily to get audio to ...
I have a Fibre 3G home internet （no TV）and currenty setup is ：Moderm 10G port to switcher （2.5G）Moderm (basement ) Moca Port to Telus wifi Hub(model :B20T)Most time I can get approx 1200~2000M download speed and 2000~2800M speed. I want to use router...
Call back goes straight to voicemail. No option to answer
Supposedly the new digital STBs have the ability to act as a casting device and I was able to successfully do so with the IOS YouTube app. All the three boxes appear with the same "Optik TV Client" name which I gather can be changed. However, this on...
