Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I'm being charged HST on my Stream+ Subscription even though I live in BC. I've tried to get help through chat but have been given the runaround and when they try and call me, my phone just ignores it because it thinks Telus is spam (even though I ha...
A neighbour has 4 devices (2 laptops, 2 iPhones) that are supplied by their employer and managed by Telus' Fully Managed service. I discovered all 4 devices attached by wi-fi to my non-Telus home network. They all connected themselves at around 05:00...
It seemed simple enough, seemed my internet plan expired and the cost was out of control, I was being billed at $170 a month for internet 75. Brutal. So I tried to change online to no avail, and so I entered the dark world of the phone call. Surprisi...
Has anyone else, turned their tv off an night, and then the next morning, when you turn it back on, the time on the guide is frozen at 2:00am (or another weird time) and you can’t change channels or anything? This has happened the last couple morning...
Hello. . Could someone please explain me how the internet services agreement from 25 of November 2024 became 2 agreements (internet + home security) from 27 of November, 2024?
I need a waybill that a Telus agent promised to send by email but it never arrived. It took me almost one hour on the phone before I talked to someone in the Philippines, explained the whole story and gave all my details.Two days waiting. To bring th...
HiI just had Telus fiberoptics 1 gig installed. Since that, when I use my Samsung Android phone to do online banking, I get a 403 error. I am wondering if anyone else is experiencing this? It only seems to happen when trying to log in to the Credit U...
I have telus internet with Network access hub mounted on the wall, for wifi access I have the wifi 6 (white can looking thing ) previous setup I had was ONT - Modem - boosters, why doesnt my new setup have a modem?
I have gone through the codes for my Hisense tv and have found the code and my slimline 2 remote will turn the tv off but I can’t get it to adjust the volume. If we watch streaming apps such as Netflix using the Telus box we have to have the volume o...
