Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hey folks. I have my fibre equipment mounted on a wall in my garage. It has gotten in the way of repurposing my garage, however, and I want to move it into a new cabinet. Is it possible to remove the fibre cables from the ONT, without causing damage ...
I recently bought a ZTE from Amazon, and everything works fine, but when I connect a phone to the rj11 port, it doesn't work.In the manual it indicates that it is disabled but when entering the modem settings, there is no option to enable it. Has any...
I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. "Looks like something went wrong. Please Try Again" After goggling this it seems its a common error but i cant fin...
Hi,Am struggling to get basic TV service for my Mom who is in a long term care home that only provides Telus. The struggle centers around the ridiculous rate she must pay to get TV as they insist it has to run the internet as well. There is a basic T...
Older Optik receivers allow viewer to see where your at when fast forwarding or reversing but the new one I have does not.
Our home lan line which we've had since moving in 10+ years ago has suddenly been disconnected. I also logged into online banking and it shows a debit this month (August 2024) by Telus. Help!! We don't want to lose our number.
In Lethbridge - currently paying $120/mo for a 75GB download plan. No where close to 75gb download - generally about 35 gbs +/-. No fibre availability - is there any hope to stay with Telus, or am I doomed to switch to Shaw?
I pay for internet 150 but internet speed is only 75. Is it because of the copper lines, or can it be upgraded to 150?
I notice my home internet can't reach some servers. i.e. some server on AWS US region and some game servers. All the devices on my home have same issue. Firstly, I suspect the WAN IP is banned on some network. After call telus support and give me a w...
