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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128581 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58263 Views
  • 43 replies
  • 7 kudos

Recording the same series on two channels

I'm trying to series record Jeopardy on both 240 NTV at 3:30 and 255 CBS at 4:30. When I try, Telus TV+ software just changes my one series recording to use the other channel. How can I record both? (so if I find that one has audio blips I can choose...

newio by Organizer
  • 1100 Views
  • 1 replies
  • 0 kudos

Progressive lag in my video game play

Console is plugged into ethernet. Never had this problem for the last 3 years. Each game I play the lag gets progressively worse. Restart of everything helps but then it progressively gets worse again. 3 games in I can't play.Help!

Yodogawa by Neighbour
  • 1694 Views
  • 4 replies
  • 0 kudos

Series recording still a disaster...

I'll keep it simple cause you've heard it all before... I am nearly 16 months in on this system, why is it STILL lacking in so many BASIC areas? 1. Why does making a change to 'Series Recordings' from every episode to new only, frequently populate th...

MrSL by Rockstar
  • 3029 Views
  • 5 replies
  • 2 kudos

Off grid Internet

Hey, so I moved into my cabin and neighbors have Telus so I know it works however I do not have power to my cabin I have generator and solar type thing. Will the internet still work with that? I sound really dumb haha but I dunno if it will work?

SamZay by Neighbour
  • 1623 Views
  • 5 replies
  • 0 kudos

Bad service

Karan S did a poor job installing internet to my place in Vancouver this week and then I got charged extra. Did not make the wire look nice at all, not hard to do and then did not install the box where I specifically asked.

Effy by Neighbour
  • 688 Views
  • 1 replies
  • 0 kudos

Telus scam me

When I check my billing I was billed for home security. the Telus personel who knock on my door and offer me an good deal for my internet, at first I am hesitant coz it can be a scam ( and it is a scam) He convinced me to renew my internet and he sai...

Maribeth by Neighbour
  • 941 Views
  • 1 replies
  • 0 kudos

Resolved! TELUS discount for apartment residents ????

TELUS discount for apartment residentsCan apartment dwellers continue to receive TELUS discounts for the entire duration of their stay?, or is the discount only available for the first 2 years? I have been receiving a TELUS discount for apartment res...

STESTEC3 by Neighbour
  • 1942 Views
  • 1 replies
  • 0 kudos
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