Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Greetings, I just upgraded to the 1.5 Gbps internet speed, but I'm only getting 500 Mbps up and down from speedtest. The cable in the walls is category 5e. Could this be the problem? Also, I have two ethernet cables from Telus. How do I tell which ca...
Hi, I received a phone call from an unknown number 1-844-372-1809 followed by an email from telusservice@i.telus.com offering me a mobility deal. is it a legitimate phone number and email? Thank you
I have been trying to cancel sportsnet on my optik tv and it won't work on the app or the web. Always say problem loading your channels, try again. I am so frustrated that I am close to canceling my service. Is anyone able to assist me with this?
I see you are finally running fibre to older homes in Campbell River. Any idea when the we might have the fibre connected and usable in our homes?
Any preventive mechanism Telus been working upon.. We are impacted once again with cable theft impacted internet service for more than 10 hrs again in a month time.
Im burying my overhead powerlines as well as my telus phone line (no fiber optic in my rural area yet) i want to do the digging asap. Im wondering what telus’ requirement is for conduit. Is 1” orange(comms) conduit, suffice? I am putting in a 2”grey ...
I don't see the Telus Sports Zone app on new digital box. Is it an app?
Hello, The following pictures show a click-through process where the advertised price changes from $75/mo to $85/mo to $110/mo at checkout (with discount price applied). What is the process for getting Telus to honour the advertised price? --------- ...
Hi, currently I have the t3200 and 4 boost v1's. 3 are hard wired, and 1 is on wifi. Awhile ago I upgraded to the fibre 1 GB service, but they never provided me with any wifi 6 equipment. Recently I phoned them and they kept saying they no longer pro...
In the guides to the left of the channel number there are arrows on some channels, what are they for? They do not appear to identify grouping or do they.
