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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127174 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58078 Views
  • 43 replies
  • 7 kudos

Resolved! NH20A Bridged = random dropped connection on wired

Hello,I saw the r/telus and searched as much as I could online, Telus forum, and in Reddit for possible solutions. Long and short, moved from Shaw to Telus on the 9th of May. I have a homelab setup with a Pfsense router managing everything. Shaw was ...

mikejf by Friendly Neighbour
  • 4133 Views
  • 7 replies
  • 0 kudos

Audio sync issue on Apple TV

I've noticed that recordings from Global TV have audio sync problems on the Apple TV app (specifically when watching Elspeth), but recordings from other channels don't. Any idea what's wrong? I read a post from last year that talked about American sh...

ajho by Neighbour
  • 6275 Views
  • 15 replies
  • 1 kudos

Purefibre Internet Gigabit and Optik TV Install Nightmare

I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS techn...

swanny by Neighbour
  • 1842 Views
  • 3 replies
  • 1 kudos

New Customer Free TV bundle disappointment

New Telus customer as I have move out and into my own place. I figured getting the bundle would be nice as I am getting an optik tv capable of 4K. I was assured on the phone that I will have a tv alongside some good discount as a part of my apartment...

I cannot connect to the internet on my ONT box

Hi, A few weeks ago my wi-fi suddenly disconnected from the 5G network out of nowhere on my phone, and doesn't seem to want to connect to any other phones in my house, just saying it cannot connect. I tried restarting my modem and the ONT box but not...

TelusTV+ app

Is anyone else having an issue with TelusTv+ app? It won’t load on any device all of a sudden. I’ve redownloaded it and no luck. Stuck on connecting screen.

Golfguy by Neighbour
  • 1867 Views
  • 2 replies
  • 0 kudos

Telus tv issue on Apple TV

Hey there, this evening I discovered that my Telus tv app on my Apple TV boxes will not load into the application. It very recently appears to have updated the app. I’ve tried signing out and back in but it didn’t help. Any insight?

Ryan25 by Neighbour
  • 1429 Views
  • 2 replies
  • 0 kudos

Series Recordings - still missing recordings

So I'm guessing the 'Series Recordings' are still not reliable? Currently I do have an ongoing 'Series Recording' set for the LPGA (Golf channel 925) but notice it frequently misses 1 recording in the scheduled tournament which is usual over 4 consec...

MrSL by Rockstar
  • 1733 Views
  • 2 replies
  • 0 kudos
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