Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am unable to log into the router to set up port forwarding. I've tried everything I can think of. I am getting to the admin login address, using the correct credentials including the admin password located on the physical router itself and it says ...
I live in Oakville and your door-to-door sale people are harassing us/bothering us/annoying us, let and right. Who should we complain to so that we remove our address from your harassment list? One of your sale people bothered us when we were working...
every time I open the my telus app and go in to the services, I am getting an error of experiencing trouble connecting to the server at this time. This has been happening since we got the services connected (2 weeks). we have the Basics + Pick 5 opti...
When I installed my new Telus-21T digital box, I opt to use the ethernet port as my wifi signal is not great where my TV is located. Tv service was great and fast and the ethernet port LED were happily blinking green as data was moving.But on day 2 (...
I just got a text from 777222 about an issue with my optic tv. As followsHi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV service, which may be causing video quality issues. Please confirm if you ar...
I would like to confirm the process for returning the Optik Tv box that I didn't even want in the first place. So, to start this off the tech said "yeah they're gonna ship it and you can just call to cancel" Then UPS show up, of course while I'm at w...
Ok so since Telus rerouted all there internet traffic through Ontario or Bc I want to know if my province is getting the pst from stuff I buy online or if it's going to either Ontario or bc's government. Every site thinks I'm in Ontario. I got the sa...
Anyone else in Calgary having home internet issues? Very intermittent for days.
I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security.Since October 2023, I have been overcharged every month for my bill. Numerous calls each month assure me th...
but I didn't realize it would nuke any connection to my smart bulbs, plugs, and Google speakers. so I bought a Dlink 1750 router, hoping I could hook that up to regain the 2.4 / 5.0 frequencies to operate them with. no such luck; it may be a faulty D...
