Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi there,I need to relocate from Vancouver BC to Toronto ON due to reasons out of my control. I'm half way through a 2 year home internet contract. It was my intention to keep the the service but I'm being told that the internet service is not availa...
I live in a multi-unit home and I ordered PureFibre at the beginning of the month.Over the month I called 4 times already to get it fixed but every time something goes wrong and another technician gets sent out with the same issue no fibrebox. I had ...
Hello,I moved homes in October 2023 and switched from Telus because they did not offer fibre in my new building. I called Telus Loyalty and they told me they would not charge me a cancellation fee because they could not offer the same service in my n...
My elderly parents like in a 90's home with copper service. All they have with Telus is a land line and the DSC alarm system. Last year their service went down and a Telus technician came around to fix it, and he told them that they were one of the f...
Before someone interjects to suggest that we should refrain from manually changing channels and let the router handle it automatically, I want to highlight that this might not always be the best approach. Particularly in densely populated areas like ...
Unplugging and plugging it back in doesn’t fix it. Cable tv is fine . Telus is the problem. Nothing fixed it
Anyone else having problems accessing Prime on channel 424?Mine just locks up at the loading screen.Luckily our TV has it on the remote.
Not sure what is going on here, but (some) recent, both scheduled and actual recordings have bizarre titles rather than just S1:E4. Doesn't appear to be channel specific. E.g.:
I contacted Telus to ask if they could provide pure fibre in the condominium that I am moving to. I provided the address and the rep said they definitely could provide me fibre and quoted me a price..when I specifically asked if this was the pure fib...
