Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Earlier this week some idiots cut a major fibre optik link in St. Albert for the purpose of stealing some of it. We had no phone, internet, or Optik TV for about 24 hours. I was surprised and disappointed that I couldn't watch shows that I had previo...
I am needing to connect to a Customer Service or Customer Relations agent via email (my home phone is not working, I can not be reached nor I can not phone out ... no dial tone) but, my internet still works ... I can email. I do not have another phon...
Can I sign in with my existing account on my Optik box? All I see is “Manage my channels-Subscribe-Monthly charge 15/mo.I already have an existing account. I’d like to add the app and sign in. Please advise.
I want to change my internet plan, but when I go to my [telus] and click on [internet], the page does not appear. I have been trying for 3 days now and no matter how many times I try, the page does not appear. I understand the change procedure. It's ...
Simple as that. Need to cancel this ‘feature’ as it is creating problems with critical Medical appointments and other urgent matters. History: Prior to being forced to Fibre our stand-alone answering machine would flash a red light if a message was l...
There is no internet connection from this morning 5 am EST time.And the modem shows amber light on "Internet"Area: burnabyi have retried restarts multiple times.Any resolution?
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a generic "Login failed" error or "User MultiGEO propert...
Moving my services in a few weeks. Why did you give me a new 2 year agreement when all I wanted was to move my tv and internet? Now you want me to stay for 2 more years because I am moving? No thank you!
I signed on to Telus in September and the recording feature has never worked. I get the error "you are not subscribed" eventhough there is a charge on my monthly bill for $10 for cloud recording! I have called and spoke to customer service 7 times (n...
Did this happen to anyone else? I was taping Fargo on a weekly basis and couldn’t find the January 2024 episodes. That is how I found out that the FX channel no longer exists in my guide (was channel 393). I called Telus and cannot get any info.
