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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129102 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58315 Views
  • 43 replies
  • 7 kudos

Can’t get ps5 to pass NAT type

Hi there my PS5 was working perfectly fine up until Black Friday weekend where it randomly and suddenly stopped working. It connects to wifi fine but will not pass NAT TYPE it keeps saying NAT type failed. I have used LAN line as well in the hopes to...

Resolved! Advice on how to fix Optik TV signal

My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...

optik tv setup image.png
Iv4n by Neighbour
  • 15223 Views
  • 14 replies
  • 1 kudos

Telus Optik TV Box to Receiver

Hello.Not sure if this questions has been asked before but I have a Telus Optik TV Box which I want to hook up in my media room through a receiver. The receiver I have is a Yamaha RX-V1085 which was out in 2018-19 and is 4K Capable. When I hook up th...

Emails Keep Coming In for Cancelled Services

So…I tried out Telus internet back in September. Within a few days it was out for a couple of hours and had unreliable speeds so I cancelled and they assured me there were going to be no charges since it was within the free cancellation period.Fast f...

Resolved! Activation code 4k box

How do I get my activation code to finish setting up my new 4k box?

Bash88 by Neighbour
  • 8107 Views
  • 1 replies
  • 0 kudos

Resolved! Throttling of internet?

Was thinking about changing my home internet from a set monthly data cap to unlimited. Does Telus throttle internet speed at a certain point when you have unlimited?

Telus Client care

Hi there.I tried to call the Telus client care numbers multiple times today at 12pm, 1pm and 2pm to set up my voicemail and every time they told me to call back again during business hours. I thought be business hours were 9am to 7pm. Has anyone else...

Memario by Neighbour
  • 2404 Views
  • 1 replies
  • 0 kudos

oddity when recording TSN programs

I have been recording the FIFA under 17 soccer tournament games on several TSN channels. As they are currently in playoffs, there are often longer games so I set to record one hour beyond the scheduled time. The scheduled time is two hours, so it sho...

rhvic by Organizer
  • 1602 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Optik tv guide error for ch 716 Travel XP

Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for the Travel XP channel 716 is out by one hour. This...

rhvic by Organizer
  • 5027 Views
  • 9 replies
  • 0 kudos
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