Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have been recording the FIFA under 17 soccer tournament games on several TSN channels. As they are currently in playoffs, there are often longer games so I set to record one hour beyond the scheduled time. The scheduled time is two hours, so it sho...
Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for the Travel XP channel 716 is out by one hour. This...
This is the webpage that loads when I select that I would like to "manage my Internet plan" in the Telus Account area. This has never worked correctly. Note that it says "You have no active services." which is odd, because I have gigabit Telus PureFi...
I just renewed my homes services for 2 yrs (good til Nov 2025) for about $100/month before taxes. The service agreement i received shows that the total i would pay is $100/month before taxes but then 2 of the credits they give me would expire in a mo...
Telustv-21T shows a few programs that appear to have been recorded but there is no content to view nor can they be deleted. When trying to delete, prompt says they cannot be deleted. When selected, all that appears is a red dot with 'cancel', no opti...
How can I get Telus to stop sending messages every week about plugging in my digital box? I don't have a TV and won't be getting one. All my viewing is done on a computer.
I canceled my home services about 2 months ago. Because Telus asks for bill payment for services not yet received, I had a refund of over $100 dollars to be issued to me. About a month ago, I called and spoke to a representative who explained that a ...
Hey all,I recently upgraded from gigabit to 1.5gb fibre and the guy came out to do the install. He unplugged the old gateway and plugged the Nokia ONT directly into the new Technicolor NAH’s 10gb port. He then plugged the 6E wifi booster into on of t...
Hi, ever since i pay for Stream +, i can’t login the telus tv+app. It says that theres a connection error, that i need to check my internet connection and try again. Its been like that for the last 3-4 months minimum. I mever had the chance to connec...
When I try to login to my netflix account it says I need a 4K box. I never needed that before so wonder what is going on?
