Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello,Can I use Wireless Home Phone with my fax machine?
I was previously on a gigabit plan and am now on a half gig plan. In both cases my download speed has always maxed out under 100mps. A technician recently visited and increased my speed to almost 400mps with a phone call. It’s been a few weeks and it...
Telus completed fibre installation to the electrical room in a 41 unit townhouse complex located in Burnaby but states that they cannot install the fibre to 8 of the 41 units. This has been over 1.5 years and they said they were investigating alterna...
Telus TV is stuck on the last channel I was watching with a transparent black rectangle through the middle third of the screen. None of the functions work on the remote. Google assistant button makes the screen go black and brings up the guide moment...
Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
I requested my internet account terminated in September but I am still being billed. I reached out to Telus via phone and chat 4 or 5 times but I was still billed twice since I called for termination
Hi Telus Community,We recently built a house and prepared for both ISP (Telus and Shaw). That being said, we’ve had non stop issues with the fibre optic cable. We’ve even had it redone once. That being said, our longest stretch with constant internet...
A week ago my remote would neither turn off or turn on my television set. This is after four successful years of having the two combined. Phone tech-support, nor a live tech-support person was able to help me.each claimed that TCL had changed the cod...
Why am I still getting charge when I move out of my old building back in June ,I want to request for refund for the bill I paid and the service I did not use.
