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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128585 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58265 Views
  • 43 replies
  • 7 kudos

Altima telecom removal from Telus deal

I have recently been having a bunch of issues with Altima telecom, with internet being down for a full day and only intermittent access today. I am quite disappointed with the reliability of Altima and I want them removed from my services, but I want...

SDIR by Neighbour
  • 3948 Views
  • 2 replies
  • 0 kudos

Technicolor NAH - support flow control?

I was wondering if anyone knows if the 10g port on the Technicolor NAH supports flow control?I am having issues with my Synology RT6600ax router and Synology support is asking me to find out if the Technicolor modem supports flow control.I currently ...

Resolved! Bundle with Telus Internet for good

Is it possible to bundle TELUS Internet for good with Optik TV / Home Phone? We have a family member on AISH who qualifies for TELUS inexpensive Internet for good packages, but they would want some options for television as well.

mervincm by Organizer
  • 2351 Views
  • 2 replies
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Resolved! TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this for...

Optik-Kate by TELUS Team Member
  • 15440 Views
  • 8 replies
  • 6 kudos

Previous Button

Currently got the new Telus box and when I’m hitting the previous button to go between 2 sports games , the channel I’m going to isn’t live and it is behind 30 seconds . I have to click forward to make it skip 30 seconds ahead so I’m watching live . ...

Franklyn by Neighbour
  • 2274 Views
  • 2 replies
  • 0 kudos

Internet Plans Not Available at our Address

Our house was built in 2015, with two attached dwellings replacing an old single house. When I check out available plans, it indicates that there is no fibre availability (it only offers lame low-speed service), but when I enter my neighbour's addres...

3rd Party Router and Optik TV

Hi there, I am new to working with Telus and am looking for information about how the modem situation works. I am planning on installing Unifi network equipment for my client. My initial thought would be to completely take out the T3200m, take the WA...

frustrated

The Telus app and website is horrible to deal with. Keeps jumping around and doesn't work. All i want to do is upgrade my theme packages and find out where my 55' TV is. No one seems to be able to help. Have had many issues with Telus lately. So need...

Optik Evolution & TelusTV-21T or new AndroidTV boxes

Is the Optik Evolution & TelusTV-21T (as marked on tuner box) the same animal? I think so, just that only heard Evolution on this forum. Can this forum ADD Evoultion as a sub catagory so that users can post questions for there TelusTV in the correct ...

Rocky3 by All-Star
  • 10979 Views
  • 13 replies
  • 0 kudos

T3200M router and Wi-Fi Boosters. Configuration issue.

Hello, I have been scouring this forum and I am new to it. A ton of great information but I cannot find the answers to my dilemma. I purchased two sets of Telus Wi-Fi boosters and one expansion booster. I wanted to add all of the boosters to my netwo...

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