Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Season 25 episodes 6 & 7 aired Aug 13/17th.It is getting increasingly frustrating having to notify the support team of missing On Demand content.
Hi there!I noticed that the episodes #9, 10 & 11 of "90 Day Fiance: Before the 90 Days" are missing. Or maybe the numbering is wrong? "90 Day Fiance: The Other Way": It goes from episode #2, to episode #5. I think it's just a matter of correcting the...
Hi there,I've recently signed up for Telus Optik TV with the Arris boxes and cloud PVR and I've noticed a series recording issue. When I set a series recording it will capture the shows as far as the guide goes, about two weeks, but once new days pop...
I downloaded the Stingray app for iphone and attempted to pair the app to Telus. The instructions are for the previous 4K box. There is no "Settings" option available in the Telus TV Stingray app. How do we get the pair code now?
Hello. We are in a new townhouse which has experienced several power outages since moving in. Everytime the power goes out, our Telus fibre optic and my Bell cell phone service goes down too. Is there anyway to get our Telus fibre optic running durin...
Hi There,Just a bit desperate to send this message but hopefully will get your assistance on escalating the below request from Riot which I hope I'm in the right place to do it. I've been working with their support for multiple weeks on trying to res...
I just switched to Telus from Shaw and received the new version of the Telus 4K boxes yesterday. I now realize that although you have unlimited recording space, they delete after 45 days. It is pretty much guaranteed that for many people, this will r...
I am on the phone with a Telus agent regarding my issue with customizing our PikTV service channels. Apparently, this happens as PikTV is now discontinued as the agent told me. They now want to replace my service with a new technology which they call...
I was offered an upgrade to 5G by the "promotions" dept for my rural internet. On a 2 yr package, they are also increasing download speed and removing the cap for no add'l cost. The issues are: they are are setting the hardware price at $840 (which I...
Telus Connect is saying the admin password printed on the back of my wifi boosters is incorrect during setup?
