Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi, I’m looking for support with reconnecting a recently renovated property to TELUS. The property is in North Vancouver, and during the renovation, the TELUS connection had to be removed. At the time, TELUS didn’t provide clear guidance, so my contr...
I have a telus utility vault in my front yard and I was wondering if I would be able to paint some artwork on it to make it less of an eye sore and more apart of my landscaping. Does anyone have any info on who would be the best to reach out to for t...
Telus offered me an internet upgrade. The agent I spoke to on the phone assured me that there would be no installation fee. I got my service agreement and no where in there says that installation was waived or free. All I can see is that I will be ch...
Live on a small strata lane in Ladner BC. As the President I have been asked to look into this as a majority of the owners are using Telus and would like to upgrade to the high speed fibre optic service but it currently isn't currently installed from...
I have 1Gig fiber, Optik TV and a landline and still have the white Nokia ONT, T3200M and Technicor UIW8001 PVR. I've had this equipment for about 5 years. Will Telus give me a free upgrade to something newer? All 4 of our mobile devices are Samsung ...
The Prime Time package still shows Paramount channel on the Telus website when I review my theme packs:
I am writing to demand an immediate resolution regarding the unjust activation charge that has been applied to my account. This charge is in direct violation of the promotion I signed up for, where the activation fee was explicitly advertised as free...
This past fall, contractors or installers laid Telus fibre optic cable in my yard and other yards in my neighborhood. Now I see that there is a large hole that they left in my lawn. The hole has recently been filled with gravel. This is not acceptabl...
I took a door-to-door offer from Telus this January. The agent came to my door told me that he'll take care of settling down my current account with other service provider. And after a few days he confirmed that the previous service provider account ...
