Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My 5 Ghz WiFi band keeps dropping the signal. Like each time I'd leave my iPad alone for a few hours or I'd be watching Netflix and then the WiFi would just die and I'd have to disconnect and reconnect to it. These are the settings in Advanced Set Up...
Hi, I am doing some renovations in by house and I want to run two fibers in the walls while it is exposed. I have an existing 50 meter fiber, would it be a bad idea to cut it half, install the two fibers and have service tech connectorize them on sit...
Can anyone point me to an authoritative specification from Telus on what type of fiber should be installed between the fiber demarcation point and the location of the indoor wiring hub? I realize Telus prefers empty conduit but that might not be poss...
Hello, I am wondering who I can report a broken Telus utility box to. There is one that was broken a few years ago and temporarily repaired. The repair is no longer holding and is exposed. It is a safety risk for those using the sidewalk.
My neighbour asked me to use my Telus account and fill in activation codes on the Global and CTV websites. They are using this on their playstation. I didn't realize this meant they would be using my account (that I pay for) to watch TV. I would like...
New TELUS customer with install less than a week ago.:We are unable to view two of our core channels (119 and 121) live. In the guide, the ‘home’ symbol appears with a diagonal line through it. When selected, we see the message “This program can only...
When I change the setting so that items recorded are listed by OLDEST first on PVR by expiry date, the setting reverts to the original newest first, which I don't want. Is it possible to extend the days of storage time beyond the present 45 days? If ...
I can not watch CHEK as I receive the message that I am not connected to my TELUS internet, but I am connected.I have tried resetting the tv box and resetting my password, but nothing has worked..
I am renovating my family room and want to change placement of TV. But the optic cable is too short. Where can I buy a much longer cable about 20 feet
Just rec'd email yesterday from Telus that our community in Calgary SW have until July 25/2023 to complete final phase & bring fibre Optik into home-it is mandatory. Don't want it now-even if free. Had spoken recently to Telus agent & they said don't...
