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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57995 Views
  • 43 replies
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Adding Boosters

Hello I have just had optic installed. I have a router/modem in the garage. Technicolor FXA 5000I have 3 set top boxes hooked up by the Moca connectors. I also have the main booster hooked up by a Moca connector. The second booster has no ethernet co...

Rerouting an overhead line

We recently bought a property and it is serviced by Telus optic as a previous owner use your service. The overhead telus internet line goes over an area that I want to put a trampoline and the overhead line is in the way. The Hydro used to follow thi...

Synology NAS with Telus Wi-Fi Hub: connection refused

Hi, I am helping a friend setting up a new Synology NAS. It is a DS220j. I was able to setup the NAS in my own house. Now when I bring it to my friend's house and plug it to the router, it turns on, acquires an IP address but it is impossible to conn...

Resolved! Alaska Daily disappeared from TV On Demand??

I am half way thru the season episodes and the whole thing disappeared from TV On Demand…… anyone experiencing the same thing and can someone helping getting it back? T___T

va2yes by Neighbour
  • 1700 Views
  • 1 replies
  • 0 kudos

How to stop door to door

I've asked for the door to door harrassment to stop but it never does. Is there a reliable way beyond just asking them to remove me from their list? I'm happy with my service. I'll call you if I'm not.

Price increases

Anyone interested price increases coming in June Price increase increases to packages and equipment rental by $5 a month

Repurposing V1000N?

I came across a good previously used V1000N modem-router. Can these be repurposed for use as a wifi extender off an existing T3200 modem-router?

JackS by Neighbour
  • 1237 Views
  • 1 replies
  • 0 kudos

Adding another extension of Wifi ?

We currently have full Telus fibre service including T3200m modem/router and WEB6000Q ('wifi plus' extender) to another part of our long rancher. Works well, especially with Smartsteering feature. But we are unable to receive wifi in the more remote ...

waynert by Neighbour
  • 3770 Views
  • 3 replies
  • 0 kudos
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