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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126841 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58037 Views
  • 43 replies
  • 7 kudos

Resolved! Naturescape channel 26 not working

For the last 2 weeks channel 26 Naturescape has been working only sporadically. The preview in the guide looks fine, but once you select the channel, the screen is either black or fully pixelated. I thought it was my 4K PVR box, so called Telus suppo...

Resolved! difference between NH20A vs FXA5000

they both look exactly same outside but admin page is different which one is newer and better? NH20A v1.00.15 build05vsFXA5000 v20.3.h

Resolved! Change default screen on startup Telus TV-21T

According to support, the Optik TV Home Screen can be disabled at startup. The same instructions don't work for the newer Telus TV-21T box. Any suggestions? The goal is to just have live TV with no menu be the default start option. Old school, I know...

DL12 by Organizer
  • 5451 Views
  • 3 replies
  • 0 kudos

Can't Set A Series Recording for Chek News At 5:00

A new subscriber to Telus, and having some issues I need to iron out.Latest Android TV Box (UIW4054TLU). I haven't been able to set up a series recording for Chek News (channel 121) at 5:00. It always reverts back to an episode recording and only rec...

grimmt1 by Organizer
  • 10550 Views
  • 13 replies
  • 1 kudos

Home Phone Rate Increase

I've just notice a $2.00 increase to Home Phone charge. This represents a 16% increase ,10% more than the infation rate. It equals anapprox additional 2 months of payments. This would be a welcom increas to any buisness during these times, especially...

Utility Box

I have a high voltage utility box in front of my house labelled Telus. The side access panel is completely off and I need to find the correct contact to have someone come out and put the panel back on and lock it.This is not an easy task as there isn...

Firetri1 by Neighbour
  • 2699 Views
  • 2 replies
  • 0 kudos
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