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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126989 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58061 Views
  • 43 replies
  • 7 kudos

Things I miss and things going wrong

Went to play a recording and it is not playing though others are.This has happened before. Also one day went to play a recording and they were all gone, like some concerts I had recorded, not happy. I went from Shaw to Telus. Miss that the remote doe...

Percy by Friendly Neighbour
  • 6318 Views
  • 11 replies
  • 0 kudos

Telus TV+ app UX is poor for easy viewing

Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use it by himself (his tech skill is inept). He has cons...

jrods by Neighbour
  • 3978 Views
  • 5 replies
  • 0 kudos

1.5 GB Fibre and ONT

I recently upgraded from 1.0 to 1.5 GB Fibre.I have the the acatel G-240 G-A ONT.From what I read on the inter webs is that Data Port 1 is only a 10/100/1000 Port. Can anyone confirm or deny that? If true how is it possible to get 1.5 GB speeds if th...

Resolved! Langley BC fibre internet

I feel like the people in my area of Langley BC would be very grateful if Telus would supply fibre optic internet. 22895 80B Ave.

Shane80M by Neighbour
  • 3135 Views
  • 2 replies
  • 0 kudos

Transfer of Home Landline Telephone Number

My 93 year old grandfather recently moved 12 km closer into town (Kelowna). As a result, he needed to setup a landline phone at his new house. He wanted to keep his telephone number that he has had for the past 60 years, for which all his friends use...

VOD missing episodes

@dru Mayfair witches from AMC on demand season 1 episodes 5 and 6 are missing.

Manny7 by Neighbour
  • 1662 Views
  • 1 replies
  • 0 kudos

Internet conection drops out

I have a desktop PC hardwired to a telus modem T3200M and 6-7 laptops/cellphones/printer connected to the same modem through a 2.4g and 5g WiFi.Time after time the connection to internet is lost either on my PC or from other devices connected through...

T1m by Neighbour
  • 1882 Views
  • 2 replies
  • 0 kudos
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