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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125916 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57897 Views
  • 43 replies
  • 7 kudos

VOD missing episodes

@dru Mayfair witches from AMC on demand season 1 episodes 5 and 6 are missing.

Manny7 by Neighbour
  • 1656 Views
  • 1 replies
  • 0 kudos

Internet conection drops out

I have a desktop PC hardwired to a telus modem T3200M and 6-7 laptops/cellphones/printer connected to the same modem through a 2.4g and 5g WiFi.Time after time the connection to internet is lost either on my PC or from other devices connected through...

T1m by Neighbour
  • 1872 Views
  • 2 replies
  • 0 kudos

Resolved! HDMICEC question

What is the HDMICEC in the current Telus digital box or PVR? You guys just added that a few months ago what does that setting do? Thank you.

Optic evolution question

What problems are you guys facing with optic evolution right now? One guy made a video on it and he said he can’t record because he was a pig TV subscriber.

Resolved! Cloud PVR Buffer

Will this option still be available when the new system rolls out “When you’re watching a live program, your PVR will automatically save (buffer) it for up to 90 minutes. This allows you to pause, rewind and fast-forward (up to the present moment) wh...

Netflix

Do I have to pay extra Netflix subscription fees if I am paying for the Telus channel already

Doug8 by Neighbour
  • 1764 Views
  • 1 replies
  • 0 kudos

No internet (red light no fibre connection / error)

Hey guys, I need help. My telus wifi hub router is not working as the Wifi signal is blue but the internet is red with the detailed sign as (no fibre connection/error) I don’t know how to help fix this. I restarted the router unplugging it and back b...

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