Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am wondering if there are any plans to finish installing fibre in Cedarbrae? Telus dug up our neighbourhood a few years ago to install fibre - and I was approached by the sales team, and agreed to switch to Fibre. The site said that it was availabl...
I have had a long time credit in my Telus Account from a compensation payment they made to users years ago. It appeared monthly in my Telus Account statement. Today they took my credit money plus 94 cents more to cover a Diagnostic/Repair Service las...
This is constantly happening, sometime for 10 seconds, sometime for minutes. I have reset/rebooted the modem and this still persists. Is this an issue for everyone? My Shaw cable never did this...
I was told there would be no contract just month by month before I signed up for home internet, but when I cancelled, they said there is no fee, two months later collections called me to tell Telus had put me in collections for around $400. When I ca...
Collections Action Without Notification A year ago I moved, kept the same number in the same name and paid the final bill at the old place. Now a year later I'm getting calls from a collection agency because they say I owed money on the old account. ...
I recently discovered that I hadn’t updated my payment method, causing all my bills to add up and my internet to be disconnected. If I pay the requested amount to restore my internet now and cover the remaining balance in a few days, should my intern...
I would like to make an appreciation post for telus agent Kenneth from Philippines. We were having problems with our internet and telus tv for 2 months. I had initially spoke to a different agent first, and that person was worse than unhelpful. They ...
For some reason the channel, especially when showing a live game, the quality of the feed is always quite bad and blurry. I know sports broadcasts are in 720p for the most part. So i know that sometimes it's moreso a source issue. But I always find t...
Why do I get an error trying to login to this site when my VPN is running? Is access limited to Canadians only?
My shop is over 100 ft from my house, my security sensors and my cameras work inside and outside it. I know they use 2.4 GHz.I want to put a TV the shop but the 5GHz WIFI in there is too week for the STB, is there such a thing as a 5 GHz wifi extende...
