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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128213 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58221 Views
  • 43 replies
  • 7 kudos

Port Forwarding Not Working

Hi, im trying to port forward the following ports: 2456-2458 in the TCP and UDP protocols for Valheim server hosting. I have tried to use both the Port Forwarding tab and the Applications tab. Both of these would not work, I have been checking them t...

Secured_ by Neighbour
  • 4626 Views
  • 3 replies
  • 0 kudos

Advance wifi log in

I am trying to log in to 192.168.1.254, I've used the credentials in the back of the hub and it does not work. Ive also tried the default log in credentials that were posted online and nothing seemed to give me access. I also can not find the "access...

How to restore service after an abuse suspension??

Hello. Somewhere on my network there was a nasty little script running, that kept trying to SSH its way into random German IP addresses. Looking at the logs, it was a simple attempt, denial, and booted. Now, I had no idea where this could be coming f...

graym672 by Helpful Neighbour
  • 3202 Views
  • 2 replies
  • 0 kudos

Resolved! Using TP-LINK AX10 instead of T3200

Hello, We recently moved into an apartment with Telus Fibre. I'd like to use my TP-Link AX10 instead of the T3200. Do I just need to place the T3200 into bridge mode and then connect the TP-Link router? Something tells me it's not as simple as that.

japaul32 by Neighbour
  • 4559 Views
  • 3 replies
  • 1 kudos

Moving To A New Apartment, What Do I Need To Do?

In a week I'm moving to a new apartment, I still have a month or two left on my Telus plan and was wanting to bring it with me to the new place, what do I need to do. Do I have to notify them and get a technician or can I just move my router there?

TELUS Home Assistant - Optik Devices OFFLINE

I want to use my Google Home device to issue voice commands to my Optik TV boxes.I have successfully installed the TELUS Home Assistant in my Google Home device’s app on my iPhone.All my TELUS devices are detected. However, all my TELUS devices show ...

GALAN by Neighbour
  • 3924 Views
  • 4 replies
  • 0 kudos

Fibre optic update question

This might be a stupid question. I scheduled an appointment to get the fibre optic update and was going to work from home that day since someone needs to be here. However, is my intent service down during the instillation? If so, that won't work for ...

Gov52 by Neighbour
  • 2324 Views
  • 2 replies
  • 0 kudos

Webmail managed by Google is awful

Ever since Telus forced us to put our 2 Telus domain email accounts onto Google/Gmail it's a big pain managing our Telus email. Google is constantly bugging us about multiple Gmail identities, logging us out of our accounts, etc. We both already had ...

gem_ebg by Neighbour
  • 4787 Views
  • 6 replies
  • 1 kudos
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