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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129842 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58376 Views
  • 43 replies
  • 7 kudos

ID channel

I was pissed when the ID channel was taken away and replaced with the Oxygen channel, which is crappy. So now ID is back. I can’t find anywhere that it’s a free preview. I really hope it isn’t and we get it back the same as before Telus took it away....

BJ1962 by Neighbour
  • 761 Views
  • 2 replies
  • 0 kudos

1.5gb internet wired connection 400-700 down speed

So I upgraded from the 1gb connection to 1.5gb,it was fine for a day and now my internet speed is slower than it originally was!I spent almost 3 hours on call to telus support last night and got nowhere,technician came out today and replaced the mode...

Scottb73 by Neighbour
  • 516 Views
  • 1 replies
  • 0 kudos

Theme Channels not Accessible

I signed up for Telus TV service in a second location (my parents) and since the installation of the service earlier this week, they can't access most of the Theme channels in the subscription. The core channels work fine. My account on My Telus show...

Resolved! Telus internet Apple Watch gift

Has anyone here received Apple Watch SE gift from TELUS as part of the 2 year term promotion?May I know what is the size of the Apple Watch? Is it 40mm SE2 or the 44mm one? https://www.telus.com/en/deals-and-bundles/apple-watch?INCA=ffh_atl_int-fib_w...

Anyone else having issues with Telus optic tv+ sig

Hello I recently had another optic tv box delivered for an additional tv. I went through set up and always get to the point of login to Telus tv plus. when I use my credentials the login fails. I spent 1.5 hours the other day with their technical sup...

Andrewgp by Neighbour
  • 403 Views
  • 1 replies
  • 0 kudos

TELUS Satellite choppy video

Over the past month or so all the sports channels and now the news channels on Telus satellite no longer plays the video smoothly. Its like there is a buffering issue or maybe the definition is now too high for the receiver to handle it smoothly? Its...

BDJ by Neighbour
  • 2067 Views
  • 10 replies
  • 3 kudos

Resolved! Discovery, HGTV etc.. now free preview?

I’ve always had discovery, HGTV, food network etc… and they were taking away in January and replaced with channels that I never asked for and do not watch, Now I see HGTV, Discovery etc… are back but now under Free Preview…… so what the hell? Give me...

Replacing the purefibre boost wifi device

Since my previous question went unanswered I thought I'd approach the solution a different way. I have purefibre installed. So there's the modem and then the little boost wifi device that's attached to it. Can I unplug that and plug in my Google nest...

ShimaONE by Neighbour
  • 410 Views
  • 1 replies
  • 0 kudos

Pvr not recording, unable to pause live tv

Pvr won’t record. Unable to pause live tv (pause is temporarily unavailable. Try again). If pvr reboots seems to make worse and picture starts to freeze. Eventually picture freezing stops but unable to record or pause live tv. Have rebooted modem, pv...

Turfgirl by Neighbour
  • 833 Views
  • 3 replies
  • 0 kudos

Resolved! Phone call

Keep getting phone calls from 1-833-390-3721. Is this a legit telus sales rep or a scam?

PU by Neighbour
  • 733 Views
  • 2 replies
  • 0 kudos
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