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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126371 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57953 Views
  • 43 replies
  • 7 kudos

OpenVPN Client setup

I have subscribed to SurfShark VPN service and would like to setup the OpenVPN client with a VPN router (RT-AC66U B1). This VPN unit WAN port is connected to the Telus Actiontec T3200 lAN port. I am able to install the ovpn file and activate the VPN ...

nchang99 by Neighbour
  • 2628 Views
  • 1 replies
  • 0 kudos

Resolved! printer not working after fiber installed

so during install of fiber optics my printer turned off and eventually back on. installer didn't check before leaving and I didn't either until I actually needed to print stuff. Anyway it is connected via cable and not setup for wifi and now I get an...

Peppercat by Friendly Neighbour
  • 9933 Views
  • 11 replies
  • 0 kudos

Resolved! Arcadyan device received without warning

Received an Arcadyan AX central WIFI device. We did not order it. There was no warning from telus that it was coming. I called about it. The rep did not know anything about it. Nothing is noted on my account. She "guessed" that I could just install i...

unsolicited NORTON VPN emails from TELUS on my Mail.

RE: unrelenting marketing from TELUS: copy of text follows:You are not protected, ...(Name)...Set up your TELUS Online Securityaccount immediately to help defendyour online privacy and deviceswith bank-grade encryption."Connect safely and privately w...

Lib by Friendly Neighbour
  • 2916 Views
  • 2 replies
  • 1 kudos

Resolved! Red fail light on white nokia ONT internet and phone out

Just got the transfer to TELUS PureFibre mandatory done on March 12, then today,March 16, from 12:10 am to 1:00 am my internet went down as I was using it. I picked up my phone and no dial tone, so I went to the room were the nokia ont is, and the re...

Norton 360 caused big problems on Mac Catalina

After installing Norton 360 on my iMac running Catalina (after being pestered to do so by Telus), web browsing stopped functioning properly. I tried the various "fixes" offered on the internet, such as things to do in Norton settings, but neither Chr...

Gaming on gigabit internet fluctuations in speed

So I'm not very knowledgeable on internet issues but what I do know is since I started with telus I have the same problem and that's unstable speeds on my internet and possibly packetloss at times.I have done my best to troubleshoot all this and ever...

Mooswa by Neighbour
  • 2977 Views
  • 2 replies
  • 0 kudos

Cannot access through WAN?

Hi everyone. Just wondering if any of you are running any self-hosted service using a personal account? I have a NAS with NVR and Homeassistant built in. Port-forward, DDNS, and Firewall are all set correctly, and I was able to access everything thro...

jweea by Neighbour
  • 2765 Views
  • 2 replies
  • 0 kudos

Resolved! ARCADYAN Admin Password wrong

so im trying to change the channel settings on my router but the password is wrong for the admin password on the router and tried the booster password anyone got any ideas?

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SkitzG by Neighbour
  • 3521 Views
  • 1 replies
  • 0 kudos
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