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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124464 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57692 Views
  • 43 replies
  • 7 kudos

Resolved! Home Phone Service

Does Telus have different rates for different areas in the province ? I pay 17 for home phone in central Alberta and a friend pays $40 for home phone North west of Alberta.

Cherthr by Neighbour
  • 2764 Views
  • 2 replies
  • 0 kudos

Resolved! Connecting my own router - which unit do I connect to?

When my purefibre was installed a few days ago I asked the installation tech which unit should connect to if I decide to use my own router, which I have decided to do so I can create my VLANS ect for new IoT connected devices, keep using my existing ...

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Glenstr by Friendly Neighbour
  • 8071 Views
  • 3 replies
  • 0 kudos

Resolved! Access to Telus My WIfi

I tried to log in to the Telus My Wifi app but it won't accept my login credentials. I tried to reset my password 2x and then uninstalled and reinstalled the app but same thing. I have devices which I put on pause which cannot access the wifi connect...

arbee112 by Neighbour
  • 2520 Views
  • 2 replies
  • 0 kudos

Resolved! What is a reasonable number of calls to get from Telus a day?

I normally get 3-5 calls from Telus a week. I want to tell you about the last two Telus phone calls I had TODAY, in hopes that this gets to someone who cares. 11 amJason Bautista, Telus Marketing Department1-866-379-1905No email address to give mePro...

wenat by Neighbour
  • 6297 Views
  • 2 replies
  • 0 kudos

Resolved! Need set LAN port to music NAS

I use TM3200M router for my WI-FI and Optik TV. I set TM3200M as a bridge mode at LAN1 and connect with my new music NAS, however it doesn't work. It can't show NAS IP on my status table. How can I keep Optik and make LAN1 for new router or NAS?

cc31163 by Neighbour
  • 1945 Views
  • 2 replies
  • 0 kudos

Resolved! Wired Telus Boost

Hi there, this seems like a simple question, but I can't find a firm answer: is it possible to connect via ethernet a secondary Telus Boost device? I managed to run a long ethernet cable from the T3200M to the bedroom where I have poor WiFi. I hooked...

Esto by Organizer
  • 8940 Views
  • 11 replies
  • 0 kudos

Resolved! Telus "can't give you fibre as the signal is too low"??

I am in Aspen Woods, Calgary. It is a house about 5 years old. The "fibre drop" (as in outside fibre cable) people tell me that fibre had been installed outside when it was built, as was the case for other houses in my small road. They drilled a hole...

andreww by Neighbour
  • 1782 Views
  • 1 replies
  • 0 kudos
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